driver instructions
Primary Driver:
As a primary driver you are given priority when it comes to our system assigning rides to the drivers. Our system will fill your schedule first before sending any unmatched rides to the "ride queue" for our secondary drivers to choose from. This will give you the opportunity to maximize your pay. The $25/week base fee is automatically deducted from your check. As a primary driver, you are required to work your entire shift, you cannot choose the borough or city you work in, neither can you be selective of the patients you transport.
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Secondary Driver:
As a secondary driver you have the opportunity to work wherever and whenever you want. You are not required to work a shift and can choose the rides you want to complete from the "ride queue". You do not have to pay the $25/week base fee but you are required to have a personal zello account. The only rides you will be offered are the unmatched rides our primary drivers are unable to complete. This position is great for full-time Uber/Lyft drivers or an individual interested in part-time, supplemental income.
Pay:
-Payroll is done every Monday and depending on your bank, the funds should be deposited in your bank account every Wednesday. If Monday is a Holiday, it will be deposited into your account on Thursday.
-Our work week is Monday-Sunday. You will receive your first paycheck 10 days after the completion of the first week you have worked.
-We Do Not pay for gas or tickets you might receive.
-As a primary Driver, you take home 60% of the total fare. As a secondary Driver, you take home 50% of the total fare.
-As a primary driver, you will receive 60% of half of the fare that is canceled or rescheduled within 1 hour before the hour of pickup. You must be in route to the pick-up or have arrived at the location to receive this compensation. As a secondary driver, you will receive 50% of half of the fare that is canceled or rescheduled within 1 hour before the hour of pickup.
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-You will not be compensated for a canceled ride if you have not pressed the "In-route" status on your app. (NO EXCEPTIONS)
-We reimburse you for any tolls paid to pick up a passenger.
-There is a $25 base fee withdrawn from your paycheck weekly. This fee is used for administrative purposes.
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-For every pickup, you are required to wait up to 20 minutes from the scheduled or rescheduled pick-up time. After 20 min, you will be compensated .50 per minute you have to wait.
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-You will NOT be compensated for a ride if YOU decide not to complete it.
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How to view your rides:
1) Download the GSS App
2) Click on “Driver View” on the bottom of the screen
3) Click on the Transportation Card
Zello:
- You must also grant all permissions to the Zello app when you receive the “Gotham Work” Zello request. The request will come, as a text message from Tel # 512-580-8504. You must have your locations turned on while working with us and using the Zello work app.
-Use Zello Work and not your personal Zello account to communicate with the dispatchers.
- When contacting the dispatcher always open “channels” in the Zello app and press “Gotham Dispatcher” to talk
-If your Bluetooth is connected to the car, you will not be able to hear notifications from the dispatcher.
-When someone communicates with you over the Zello app, please acknowledge or end communication by saying “copy”. This lets them know you heard what was said.
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-Your locations must be turned on in Zello while working. If your location is off you will not be permitted to work.
What to do when picking up the patients:
1) Please arrive at your pickup 10-15 mins before the pickup time.
2) Call the patient and say " Hello my name is (your name) and I'm providing you transportation to your appointment.” Tell them the make, model and color of your vehicle and where you are parked.
3) Only when the passenger gets in your car, radio dispatch on the Zello app under "Zello Work" and say, "I am heavy". Heavy means the passenger is in your car and you are on route.
4) Confirm the drop off address with the patient. If the patient wants to go anywhere different than what is posted in your app, contact dispatch before taking the patient.
5) When putting the patient’s address in the GPS, ALWAYS put in the zip code.
6) When you drop the patient off, radio dispatch and say, "I am light". Light means your vehicle is empty and you are available for any “add ons”.
*If you have any problems with the pickup, please radio dispatch immediately.
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7) Do not contact the patient until 15 min prior to the scheduled pick-up time. Example: If the pickup time is 8:00am, you should not contact them before 7:45 am.
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In App Status
Click “In-route” in your app when you are on your way to pick-up the patient.
Click “Arrived” when you are at the patient’s location.
Click “Notify Patient” when you are outside of the patient’s location and ready for transport. (Only notify a patient 15 mins before their pickup time)
Click “Heavy” when the patient is in your car.
Click “Light” when you have dropped off the patient.
Your Pickups:
-If you are late for a pickup, or our dispatcher cannot get in contact with you on your Zello or phone, your ride can and will be reassigned and you will not get paid for the ride even if you are on location.
-Constantly refresh your app to view any changes to your pickups that might not be reflected. This can occur if you are in an area with bad reception.
-If you cannot get in contact with a patient or the address is incorrect, please notify dispatch immediately.
-Please notify Dispatch if you will be late for your next pickup. Dispatch will direct you on what to do.
Your Shift:
-As a primary driver, you are required to work the shift you were hired for. If you choose to work longer hours, notify management of your availability and they will use you if needed. You can put in a request to change your hired shift but it will only be granted if there is an opening or a need.
-You may not end your shift early, even if there is a gap. We do not control when we will have rides. We consistently get add on patients and we need coverage.
-You are required to provide service in the 5 boroughs. Regardless of where you live, you will be sent where service is needed.
-Please notify management of any changes to your upcoming week schedule every Sunday.
-Last minute non-emergency call-outs leave us vulnerable. Please try to refrain from doing it. At least 24hr notice is required.
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Violations:
-You are given 3 violations before termination.
Violations are, but not limited to:
-Arriving to your first pickup later than the scheduled pickup time.
-Refusing to complete a ride assigned to you by the dispatcher.
-Refusing to complete your shift.
-Having friends/family in your vehicle while working for Gotham.
-Having a dirty vehicle. (Inside and Outside). The company performs random vehicle inspections.
-Calling out last minute (less than 24hrs)
-Turning off or not having your Zello Locations on while working.
-Having personal or inappropriate conversations with the passengers.
-Being late for your pickups without justification and approval from dispatch.
First violation: A verbal warning is issued by dispatch or management.
Second violation: Your account is converted from a Primary Driver to a Secondary Driver for a duration of 1 week.
Third violation: Your account is deactivated indefinitely.
Immediate Termination:
The following acts will result in immediate termination:
1) Wreck-less driving with a passenger. (This includes driving excessively above the speed limit)
2) Being violent, rude, disrespectful or using vulgar language when interacting with the clients, dispatchers, passengers or management.
3) Lying about a passenger cancelling their pickup.
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