How To Operate Driver's App (Secondary)

HOW TO ACCESS & VIEW YOUR RIDES

STEP 1

SIGN INTO YOUR ACCOUNT WITH YOUR GMAIL. IF YOUR GMAIL IS OPEN ON YOUR PHONE, YOU CAN CLICK CONTINUE WITH GOOGLE.

STEP 2

TURN ON YOUR LOCATIONS AND START YOUR SHIFT. IT IS IN THE "DRIVER PICKUPS" TAB THAT YOU CAN VIEW YOUR PICKUP SCHEDULE. MAKE SURE TO PICK THE CORRECT DATE IN THE SCHEDULED DATE FIELD.

HOW TO PICK-UP YOUR PASSENGER

STEP 1

WHEN YOU ARE READY TO PICKUP THE PASSENGER, CLICK ON THE PASSENGER'S NAME. PLEASE KEEP IN MIND THAT THE SCHEDULE IS CONTINUOUSLY UPDATING AND UNLESS YOU ARE IN-ROUTE TO A PICK-UP, YOUR RIDES ARE SUBJECT TO CHANGE.

STEP 2

CLICK "IN ROUTE" WHEN YOU ARE ON YOUR WAY TO PICK-UP THE PASSENGER. CALL OR TEXT THE PASSENGER 10-15MIN BEFORE THEIR SCHEDULED PICKUP TIME TO INFORM THEM OF YOUR ETA. ALSO, INFORM THEM OF THE MAKE, MODEL AND COLOR OF YOUR VEHICLE.

STEP 3

CLICK "DRIVER ARRIVED" WHEN YOU GET TO THE PASSENGER'S LOCATION. DO THIS BEFORE YOU CONTACT THE PASSENGER. CLICK ARRIVED EVEN IF YOUR NEXT PICKUP IS FROM YOUR CURRENT DROP OFF LOCATION. IF YOU HAVE ANY ISSUES WITH THE PICKUP, INSERT A NOTE AND CONTACT DISPATCH.

STEP 4

PRESS NOTIFY PATIENT OF ARRIVAL ONLY WHEN YOU GET THERE AND NO SOONER THAN 15MIN BEFORE THE PICKUP TIME.

CLICK "HEAVY" ONLY WHEN THE PASSENGER GETS INTO THE CAR. CONTACT DISPATCH AND ALSO LET DISPATCH KNOW YOU ARE "HEAVY"

STEP 5

STEP 6

CLICK "LIGHT" WHEN YOU HAVE ARRIVED AT THE DROP OFF LOCATION. CONTACT DISPATCH AND ALSO LET DISPATCH KNOW YOU ARE LIGHT.

STEP 7

WHEN YOU DROP OFF THE PASSENGER, YOU WILL BE ABLE TO SEE THE BREAKDOWN OF THE RIDE. CLICK ON THE BACK ARROW TO GO TO YOUR PICKUP QUEUE.

WHEN THE DISPATCHER COMPLETES THE RIDE, IT WILL BE REMOVED FROM YOUR DRIVER VIEW QUEUE. HERE YOU WILL SEE YOUR NEXT PICKUP. IF YOU STILL SEE THE RIDE YOU HAVE COMPLETED, PLEASE ASK DISPATCH TO "COMPLETE THE RIDE"