How To Log In (Client)
LOGGING IN
Step 1. Log in to www.Gothamshuttle.com
Step 2. Hover over the "Application Login" Tab on the top of the screen and click on the state you are requesting transportation from.
Step 3. Click on Desktop Application
Step 4. Log-in with the companies email
If you are a current client. Enter the email that you use when scheduling transportation.
If you are already logged into the companies gmail, click "Continue with Google."
How To Schedule a pickup
Step 1. From the "Shuttle Request Tab, Click on "Add Request."
When adding rides for the following day, make sure to change the date to see the rides that you have added.
Step 2. Input all of the required information and click "Submit Request."
Only click employee When a staff member is the one being transported.
**Note** When scheduling the pick-up, please account for traffic during rush hour and distance. Rule of Thumb: If the pickup is within the same borough, schedule the pickup time 30-40 mins before the patient's appointment. If the pickup is in a different borough or the patient is getting picked up during rush hour schedule the pickup 60-70 min before the patients appointment.
If the address does not appear in the search field. Search for the address in Google. Copy and paste the results in the app. Sometimes you have to separate the street from the city after pasting.
The "date of request" should be the date for the pick-up.
You can choose multiple notes for the patient or manually input the note in the "request notes field"
Step 3. After verifying the information, click "Confirm Request" if you DO NOT want to schedule a return.
Click "Confirm Request" if a return ride is not needed.
Click "Schedule Return" if a return ride is needed.
Step 4. If you click "Schedule Return" just pick the return time and hit "Submit Return Request"
how to schedule a return ride
Step 1. If a return was not scheduled when scheduling the pickup. Search for the patients name in the shuttle request tab and click on the patient's name in the transportation card.
Make sure the date is correct
Open the transportation details by clicking on the name in the transportation card.
Step 2. Click Schedule Return
Step 3. Choose the pick-up time and hit "Submit Return Request".
Be mindful of the am or pm when choosing a time.
Step 4. You know the ride was successfully submitted when you see the orange "Return Ride" status in the transportation card.
How To edit the details of a pick-up
***IMPORTANT*** AS LONG AS A DRIVER HAS NOT BEEN ASSIGNED TO THE PICK-UP, YOU WILL BE ABLE TO EDIT THE REQUEST INFORMATION. THIS INCLUDES EDITING THE PICKUP AND CANCELING THE REQUEST. WHEN A DRIVER HAS BEEN ASSIGNED, YOU MUST CONTACT DISPATCH TO EDIT THE INFORMATION.
Step 1. Click on the desired patient's transportation card.
Step 2. Click edit details.
When the driver has been booked, it is here in the Request Details that you will see the time the driver will drop off the passenger.
Step 3. Make the necessary changes and close the details window.
Press back to return to the shuttle request window
Make sure to close the details window after making changes
HOW TO CANCEL A REQUEST
WHEN A DRIVER HAS NOT BEEN BOOKED
***Note*** IT IS BEST PRACTICE TO CALL THE DISPATCHER TO CANCEL THE RIDE. IF YOU MUST DO IT FROM THE APP, FOLLOW THE STEPS.
Step 1. Click on the Desired Transportation Card
Step 2. If No driver is booked, click "Cancel Request"
Step 3. Confirm cancellation of the Request
HOW TO CANCEL A REQUEST
WHEN A DRIVER HAS BEEN BOOKED
Step 1. Click on the Transportation Request Card
Step 2. Click on "Cancellation/Reschedule Request"
Step 3. Click on "Cancellation/Reschedule Request"
NOTE: THIS IS ONLY A REQUEST TO CANCEL THE PICK-UP. THE RIDE IS NOT OFFICIALLY CANCELED UNIL THE STATUS ON THE TRANSPORTATION CARD READS "CANCELED". IT IS BEST TO CONTACT DISPATCH TO CANCEL THE REQUEST FOR PICKUP.
Step 4. After speaking with dispatch, confirm the status reads "Canceled".
How To Tell The Status of a Pick-up
1.
2.
3.
4.
5.
6.
7.
8.
9.
Status Explanations
Status 1. "Return Ride": This ride was scheduled as a return from the drop-off location.
Status 2. "NO DRIVER BOOKED": This ride was created and a driver has not been assigned to the pick-up yet.
Status 3. "DRIVER BOOKED": A driver has been assigned to this pick-up.
Status 4. "CANCELED-RESCHEDULED": The pick-up has been rescheduled for more than 1hr from the original pickup time. A new request has been created for new pick-up time.
Status 5. "RESCHEDULED": The pick-up has been rescheduled for a time less than 1hr from the original pickup time.
Status 6. "DRIVER IN ROUTE": The driver is on his/her way to the pick-up location.
Status 7. "DRIVER ARRIVED": The driver has arrived at the pick-up location.
Status 8. "CLIENT PICKED UP": The driver has the passenger in the car and is in-route to the drop off location.
Status 9. "CLIENT DROPPED OFF": The driver has dropped the passenger off at the drop-off location.
How to view the driver's information
Step 1. Open the transportation card.
Step 2. View the driver's information on the bottom of the request details.
HOW TO NOTIFY DISPATCH THAT a PASSENGER IS READY FOR PICK-UP
***Note*** IT IS BEST PRACTICE TO CALL THE DISPATCHER TO NOTIFY THEM OF THE PASSENGER'S STATUS. IF YOU MUST DO IT FROM THE APP, FOLLOW THE STEPS.
Step 1. Open the transportation Card
Step 2. Open the transportation Card
The "Ready for a pick-up" button only needs to pressed one time. The dispatcher will immediately be notified to send the driver.
ISSUES WITH THE APP?
Step 1. Click "Help Desk"
Step 2. Click "Submit Ticket"
Step 1
Step 2
Step 3. Fill out the form and hit submit
Click "Mark Resolved" After the issue has been addressed and rectified.
DUPLICATING A PICK-UP request
If a requested ride has been canceled or completed, you can duplicate the ride by going to the "Shuttle Request" Tab, open the transportation card and press the "Duplicate Ride" button. If the pick-up is scheduled for the same day, you will only have to choose the client and the new time of pick-up.
How to reschedule a request
In order to Request a different pickup time, 1st. click on the transportation request card 2nd. click on "Cancellation/Reschedule Request". 3rd. Click on the "Reschedule Request Button" 4th Choose the new pick-up time and hit submit.
1st.
2nd
3rd
4th.